Complimentary shipping on $149+ within Australia.

Shipping within Australia Only

Shipping within Australia Only

Shipping within Australia Only

Shipping within Australia Only

Shipping within Australia Only

Shipping within Australia Only

Shipping within Australia Only

Shipping within Australia Only

Shipping within Australia Only

Shipping within Australia Only

Returns & Exchanges

RETURNS | POLICY

  • Please select carefully, as refunds are not applicable if you make a wrong selection or change your mind - this includes made to order items. You can request an exchange within an acceptable timeframe or take a store credit in lieu.
  • At our discretion, if a refund is offered a 8% fee will be deducted from your total sale, and less any delivery charges if the order was dispatched. These fees are to cover the non-refundable merchant charges from our payment providers. This is non-negotiable.
  • No returns will be accepted without the prior approval from A Boy Named Aaron in writing.
  • All return requests must be made within 24 hours of receiving your order.
  • Please note A Boy Named Aaron does not offer exchange or return of product for change of mind so please shop mindfully, this includes pre-ordered items.
  • Sale items are non-returnable and transactions are final.
  • Return requests that are approved need to be finalised within 7 days of receipt of your order.
  • If you have received an item that is faulty or not what you ordered, you may apply for a credit note or exchange, provided that we are satisfied that an error was made in supply of the item purchased or that a fault has occurred prior to the item being delivered to you.
  • In the case of returns or and exchange where A Boy Named Aaron are at fault, A Boy Named Aaron will pay the shipping costs for returning the faulty or incorrect item to A Boy Named Aaron and for dispatching the replacement item to you. We may also only by request ask of you to dispose of certain items in writing.
  • When returning items, please be mindful that many of our items are of a fragile nature and must be packed with care. We ask that all fragile items being returned be wrapped in bubble wrap and sent in a box to insure it reaches us in a returnable condition.
  • A Boy Named Aaron will not be liable for items broken in return transit due to inappropriate packaging on your behalf.
  • All items being returned to us remain your property until received back by us.
  • Arranged returns will be issued a credit note to use on the A Boy Named Aaron website.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and issue you a credit note where applicable which has a validity of 6 months from issue.

 

PARCELS | RTS (Return To Sender)

  • If a parcel is unable to be delivered to you due to an error where you are at fault, eg; incorrect delivery details provided to us or failure to collect your parcel at your local depot, A Boy Named Aaron will not be liable for re-postage of your order. If you wish to have the parcel re-delivered you will need to cover the cost of re-delivery to your address, alternatively you may request a credit note for the item/s value, less the delivery paid.
  • We do not offer refunds or returns on parcels being returned to us under the nature of RTS deliveries where the customer is liable for re-delivery.

 

DAMAGES | STRICT POLICY

  • Any deliveries received damaged/faulty must be reported to A Boy Named Aaron within 24hrs of receipt of your parcel. Due to strict insurance policies within our courier partners & individual suppliers T&C's, we have a small window period to report any incidentals.
  • Please email clear images depicting the damage/fault nature of your item/s along with your name, order reference number and a contact number to process a claim. If the packaging is severely damaged, images of shipping damage will greatly assist. 

  • Once your email has been reviewed we will contact you and when possible arrange for a replacement to be sent to you, if a replacement piece is not available we will seek an alternative resolution with you.